We know plans can change in an instant, especially for those who serve. At Parang Tour, we deeply respect the commitment of active-duty U.S. military personnel. If you receive sudden deployment or duty orders that force you to cancel a booked tour, we have a clear, straightforward process to handle your situation with the respect it deserves.
This post outlines exactly what documentation we need to process a full refund or credit for you. Our goal is to remove any financial stress from an already stressful situation, so you can focus on what matters.
1. Our Standard Cancellation Policy vs. Military Exceptions
First, let's be clear about our standard policy, which applies to all cancellations not covered by a military exception. For our multi-day tours like the 2-Day, 3-Night Grand Canyon Tour, the policy is:
- 30+ days before departure: Full refund.
- 20–29 days before departure: 20% refund.
- 8–19 days before departure: 30% refund.
- 3–7 days before departure: 50% refund.
- Within 2 days of departure: Refund is generally not available.
This policy is designed to be fair, as guides, hotels, and permits are booked in advance. However, we recognize that military duty is not a voluntary cancellation.
2. Qualifying for a Military Cancellation Exception
To qualify for a full refund or credit due to military orders, you must meet two conditions:
- You must be an active-duty member of the U.S. Armed Forces (including Army, Navy, Air Force, Marine Corps, Space Force, Coast Guard, and activated National Guard or Reservists).
- You must provide official documentation proving you received orders that conflict with your scheduled tour dates.
This exception applies to all our group tours, from the Grand Canyon Day Tour from Las Vegas to our longer multi-day adventures.
3. Official Documentation We Accept
To process your request swiftly, please provide one of the following types of documentation. A clear photo or scanned PDF is perfectly acceptable.
| Document Type | What It Should Show | Notes |
|---|---|---|
| Official Deployment/TDY Orders | The standard orders form (often DD Form 1610 or similar) with your name, effective dates, and issuing command. | This is the most direct and preferred documentation. |
| A Letter from Your Commanding Officer | On official letterhead, stating your name, the conflict with your tour dates, and the reason (e.g., sudden deployment). Must include the CO's signature and contact information. | We may follow up to verify authenticity. |
| Duty Roster or Manning Documents | Official documents showing an unplanned assignment shift that places you on duty during your scheduled leave/tour period. | Should clearly show your name and the dates in conflict. |
4. How to Submit Your Documentation
Please contact us via KakaoTalk as soon as you know about the conflict. Our Kakao channel is the fastest way to reach us: Contact us on KakaoTalk.
When you message us, please provide:
- The name used to make the booking.
- Your scheduled tour date.
- A clear image or file of your official documentation.
We will review it and confirm your refund or tour credit options usually within one business day. We treat all documentation with strict confidentiality.
5. Refund vs. Future Tour Credit
Once your documentation is verified, you can choose one of two options:
- Full Refund: We will process a 100% refund of your tour payment to your original payment method.
- Future Tour Credit: We can issue a 100% credit for the full amount paid, valid for any future Parang Tour for up to one year. This credit never expires if you book a new tour date within that year.
There is no fee or penalty for choosing either option. The choice is yours.
6. Planning Future Travel with Uncertain Schedules
If your schedule is often subject to change, we have a couple of suggestions for booking with more peace of mind:
- Consider Shorter Tours: Our LA City Tour or day trips from Las Vegas can be easier to fit into a tight or uncertain leave window.
- Book Later: When possible, book closer to your actual available dates. We often have last-minute availability, especially for our small-group tours.
- Talk to Us First: If you're unsure, message us on KakaoTalk before booking. We can discuss your timeline and the best tour options for flexibility.
We are honored to have service members and their families join our tours. Your service is appreciated, and we are committed to supporting you when unexpected duty calls. If you have any questions not covered here, please don't hesitate to reach out directly.
Source: Our standard cancellation policy is detailed on each tour page, such as the 2-Day, 3-Night Grand Canyon Tour page. The military exception process is based on our internal policy to support service members.
Next steps
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Frequently asked
Do family members of a deployed service member also qualify for this exception?
The military exception is specifically for the service member who receives orders. If a family member booked a tour and must cancel because their spouse/parent is deployed, our standard cancellation policy would apply. We encourage you to contact us via KakaoTalk to discuss your specific situation, as we always try to find a fair and compassionate solution.
I am a veteran or retired military. Does this policy apply to me?
This specific exception is for active-duty personnel who receive sudden, official orders. For retirees, veterans, or other cancellations, our standard published cancellation policy applies. We thank you for your service.
What if my orders are modified or canceled after I've already received a refund?
If your situation changes and you'd like to rebook, you are always welcome to do so as a new booking at the current tour price and availability. The refund or credit issued under the military exception is final for that original booking.
I'm on leave and have orders in hand, but I'm worried they might be changed. Should I still book a tour?
We understand that concern. If you have approved leave and want to book, we recommend doing so and ensuring you have travel insurance that covers trip interruption. You can also message us to discuss the timing. If official orders are later issued that directly conflict with your tour, you would then be able to submit those new orders under this policy.
Can I use this policy for last-minute training or exercises I'm voluntold for?
Yes, if it is an official, mandatory order from your command that conflicts with your tour dates. The documentation should reflect that the duty is mandatory and not a voluntary assignment. A letter from your CO or official duty roster would be appropriate in this case.